NissanConnect Services FAQ
All questions and answers below are related to connected services through the NissanConnect infotainment system and NissanConnect Services app.
Account
Registration & Account Creation
How do I create a user account via the NissanConnect app?
Download the App from the App Store or Google Play Store. You will then be guided through the steps of creating an account.
WHAT SHOULD I DO IF THE REGISTRATION PROCESS DOES NOT WORK?
If this doesn’t resolve your problems, please contact our Customer Services team. Their contact details can be found here.
I KEEP GETTING AN ERROR MESSAGE WHEN TRYING TO REGISTER, WHY?
If you get an error message this may be because your email address is already in use for a NissanConnect Services account.
Please contact our Customer Services team to support you. Their contact details can be found here.
I HAVE BOUGHT A USED NISSAN; HOW CAN I ACTIVATE THE SERVICES?
If you keep receiving errors, your vehicle is probably still paired to the account of the previous owner. To solve this issue, you can:
• Contact the previous owner and ask them to unlink the car from their account.
• In case the previous owner cannot be contacted, Contact the Customer Services team. Their contact details can be found here.
I HAVEN’T RECEIVED A VERIFICATION EMAIL. WHAT CAN I DO?
The confirmation email should arrive in your inbox within a few minutes after creating an account.
Ensure the email address has been entered correctly.
If it is not in your inbox, please check your other folders (e.g. your spam folder).
If this does not help, please contact our customer services team. Their contact details can be found here.
WHERE CAN I FIND THE TERMS AND CONDITIONS OF MY CONTRACT?
If you are already connected to the services then the terms and conditions would be available from within the smartphone app.
Alternatively you can view them here.
Adding a Vehicle
HOW DO I ADD MY VEHICLE TO MY NISSANCONNECT SERVICES APP?
You can add your Nissan to the NissanConnect Services in one step:
- Enter your Vehicle Identification Number (VIN). Your VIN can be found on registration papers, or on the dashboard of your car.
HOW DO I SWITCH BETWEEN VEHICLES IF I HAVE MORE THAN ONE IN THE NISSANCONNECT APP?
Switching vehicles can be done from your NissanConnect Services homepage.
On the top left side of your app, click on the vehicle name and a list will appear of all the cars currently added to your account.
HOW MANY VEHICLES CAN I ADD INTO THE NISSANCONNECT APP?
Unlimited number of vehicles can be added on the NissanConnect Services app.
How do I remove a vehicle?
You can remove your Nissan from your app by browsing through your profile, clicking on the vehicle you would like to deactivate and then clicking on "Remove this Vehicle from the App" button.
Deactivating Services
What services can I deactivate and how?
You can deactivate your connected services by browsing to the profile page, select the name of the vehicle you wish to deactivate and finally select "Deactivate".
Please note you can not deactivate features individually, use of this function will lead to all NissanConnect features being deactivated.
HOW CAN I TELL IF A VEHICLE HAS BEEN REMOVED?
To confirm that your vehicle has been removed successfully, you will not be able to see any information on your app homepage.
If information about your Nissan is still appearing (Mileage, Lock Status, etc.) then your vehicle is still activated.
If you are unable to deactivate the vehicle, please contact our Customer Services team. Their contact details can be found here.
Is it possible to re-activate services again, once they have been deactivated?
It is possible to re-activate services, even after deactivation.
If you already have an account: You can re-activate while logged in into your account.
I HAVE BOUGHT A USED NISSAN, HOW WILL I ACTIVATE THE SERVICES?
If you have bought a used Nissan vehicle, the previous owner has most likely removed the car from their app.
To check this, you will need to add the vehicle using the steps found here.
If a problem occurs, please contact the first owner to remove the vehicle from his account or contact the Customer Service team. Their details can be found here.
ACCOUNT & DATA DELETION
How do I remove a vehicle?
You can remove your Nissan from your app by browsing through your profile, clicking on the vehicle you would like to deactivate and then clicking on 'Remove this Vehicle from the App'.
HOW CAN I DELETE MY NISSANCONNECT SERVICES ACCOUNT?
To delete your NissanConnect Services account, you can follow these steps:
- Go to the NissanConnect Services app, log in to your account.
- Click on your profile and go to the Account section.
- Click on 'Delete Account'.
- Click on 'Continue' again to confirm.
Your account will be deleted.
I would like to sell my vehicle. How do I delete my data?
You can perform a remote data wipe directly from the app:
- Click on the profile button displayed on the homepage
- Click on the vehicle
- Browse down the page and click on 'Remove this vehicle from the app'
Once the vehicle is removed from the app all the historical data will be deleted. This includes items such as previous destinations, radio presets and so on.
GENERAL
General
The data on my personal homepage in the nissanconnect app is out of date / isn’t displaying. Why is this?
Your vehicle must have a good internet connection in order to send information to your NissanConnect Services app.
Make sure that your vehicle is in an area with good network coverage and swipe down to refresh your homepage and get the latest information.
I CANNOT USE MY SERVICES, WHY IS THIS?
If you cannot use your services, this is most commonly caused by poor network coverage. The NissanConnect App requires a stable connection to work.
To ensure all services work as intended, please make sure you are in an area of good network coverage before opening the NissanConnect App.
DO I NEED TO CREATE A USER ACCOUNT TO USE THE NISSANCONNECT APP?
Yes, to use the NissanConnect Services app you are required to create an account.
You can create an account directly from the app.
HOW DO I RESET MY VEHICLE’S INFOTAINMENT SYSTEM TO THE FACTORY SETTINGS?
To reset your vehicle’s infotainment system to factory setting, click on:
1. Settings >
2. More Settings >
3. Return all settings to default
IN WHICH COUNTRIES CAN I USE NISSANCONNECT SERVICES?
NissanConnect Services are available only within UAE. Roaming service is not available.
NissanConnect Services App
What information will I need to create an account?
To create an account, all you will need is your name, email address and country of residence. You will then be asked to verify your email address by simply clicking on a link sent directly to your email inbox.
How long should it take before I can use the app?
Downloading the NissanConnect Services app and creating an account should not take more than 10 minutes, depending on your available download speed.
My username and password are not being accepted in the app - what can I do?
CHECK YOUR EMAIL AND PASSWORD
Please double-check that you are using the right username and password. If they are misspelled, then you may get an error message.
CHECK YOUR INTERNET CONNECTION
Make sure your device has good internet connection. Where possible try to connect to a Wi-Fi network if your mobile network coverage is weak.
RESET YOUR PASSWORD
Try to reset your password by clicking on "Forget Password" button.
Why can’t I log into the NissanConnect app?
The first thing to do is check your WiFi or data connection, as you need to be connected to the internet for the app to work.
Also be sure to check that you have completed the registration process fully, as this could prevent you logging in successfully.
Some of the features in the app are not appearing and cannot be used. Why, and what can I do?
Once you have paired your car, the services can take up to 24 hours to fully activate. Make sure your car stays in an area of good network coverage during this time.
Data Protection & Security
My smartphone has been stolen. How do I ensure my personal data is protected?
If your smartphone is stolen, please contact customer services, their details can be found here.
They can support you with unlinking your car from your account remotely. Your vehicle data will then not be available to access from your phone.
How can I ensure my data is protected if I sell my vehicle?
When you sell your vehicle, make sure to deactivate the services and unlink your car from your account to remove all the data and allow the new owner to add their vehicle. All the data related to your car will then be removed.
The new owner will have to add the vehicle to their account and will find no data related to your previous trips.
I HAVE FORGOTTEN MY 4-DIGIT PIN CODE. WHAT CAN I DO?
If you have forgotten your 4-Digit PIN code, please select the "Create/reset security code" in the profile page directly from your app.
You will be guided through setting a new one. Ensure you have access to your car when performing these actions.
DO I HAVE TO ENTER MY PASSWORD EVERY TIME I LOG IN?
You do not have to enter your password everytime you log in. Once you enter your password, the app will remember it.
Where can I find and read the General Terms and Conditions and privacy policy?
You can read the Terms of Use directly from your app right from your profile section.
WHY ISN’T MY PASSWORD BEING ACCEPTED?
Make sure you have not mistyped your password or have incorrectly used upper/lower case characters.
If the error persists, you can reset your password by clicking through "Forget Password" link on your NissanConnect Services app.
IS ANYONE ELSE ABLE TO ACCESS THE DETAILS STORED IN MY APP?
No, the information stored in your account is private. If you suspect somebody has access to your app, please change the password following the in-app procedure.
WHAT IS THE 4-DIGIT PIN CODE?
A 4-digit PIN is a passcode to protect your car further against any potential misuse. It will prevent for example, someone having access to your phone and unlocking your car on your behalf.
The app will request the 4-digit PIN whenever someone wants to lock or unlock your car.
CAN I USE FACE RECOGNITION OR FINGERPRINT INSTEAD OF THE 4-DIGITS PIN CODE?
Yes, you can use face recognition on the iPhone and the fingerprint option for Android devices.
Other Users
Can I link the NissanConnect Services App to a vehicle I do not own ?
To link your app account to a vehicle, you will need to have its key and be inside the vehicle.
You can then perform the pairing process. Please seek the approval of the vehicle's owner.
Can the NissanConnect app be used in conjuction with more than one vehicle?
Yes, you can add up an unlimited number of vehicles to your NissanConnect Services app.
You can add additional vehicles by clicking on the top left side of your screen, on your current vehicle name and then on "Add a vehicle".
Can access to the NissanConnect Services app be shared with friends & family?
Your car is linked to one email and cannot be linked to other accounts.
Make sure that only you have access to the account.
CONVENIENCE & COMFORT
Remote Horn & Lights
How does Remote horn and lights work?
The “Remote Horn & Lights” function triggers and actives the horn and lights of your vehicle. Your vehicle needs to be locked and in an area of good network coverage to ensure it receives the command.
Does remote lights & horn work whilst I’m driving?
"Remote Horn & Lights" does not work while driving.
Can you also activate the horn and lights separately?
"Remote Horn & Lights" services allow you to:
- Activate the Light function independently.
- Activate the Horn & Light services together.
You cannot activate the horn on its own.
How long does it take for remote lights & horn to activate?
Please be aware in order for this function to activate your ignition needs to be turned off (this can be signalled by all lights inside your vehicle being off) and car must be locked.
Once you are confident your vehicle is asleep, "Remote Horn & Lights" should activate within a short period of time. Make sure your car is in good signal area for the function to operate optimally.
Remote Door Control
How does the Remote Door Control service work?
This feature allows you to lock and unlock your car, as well as providing a status of whether your vehicle is locked or unlocked.
Why do I get an error when trying to lock or unlock my vehicle?
Your vehicle may be in an area of poor network coverage. Make sure your vehicle is in an area with good signal for the function to operate optimally.
Also, if one of the doors is open and you are trying to lock the vehicle, you will receive an error message.
How far away can I be from my vehicle to use the Remote Door Control function?
You can use "Remote Door Control" feature from anywhere. Ensure your car has good signal for the function to operate optimally.
How long does it take for my doors to be locked?
The "Door lock/unlock" feature should work within a short period of time. Make sure your car is in good signal area for the function to operate optimally.