Improving customer satisfaction and convenience with Online and Automated Services

Arabian Automobiles, the flagship company of the AW Rostamani Group and the exclusive dealer for Nissan in Dubai, Sharjah and the Northern Emirates, has further improved its aftersales services for enhanced customer satisfaction and convenience. The company’s range of online and automated services saves customers both time and effort by providing them with seamless processes and real-time updates.

Mr Sharad Dubey, Aftersales Director at Arabian Automobiles, commented: “At Arabian Automobiles, we are meeting our tech-savvy customers on their level and keeping abreast of digital transformation by upgrading our services for a new era in the automotive industry. Providing an enjoyable vehicle service experience for our customers is of utmost importance to us. By making the process as effortless and speedy as possible, we are encouraging our customers to keep their cars in optimum condition while also giving them the confidence that comes with having their vehicles serviced
by Arabian Automobiles’ expert team of technicians.”

Customers are now able to book Live Service Appointments Online via Nissan’s website and Enrich Club, where they can select their preferred service centre, service advisor and appointment time. Customers are also provided with a service reminder in advance via a unique Predictive Maintenance Reminder System, which has been developed by Arabian Automobiles and notifies customers when their vehicles are due to be serviced through an automated SMS.

As part of  Nissan’s Express Service program, which promises to complete vehicle services within only 90 minutes, customers are welcomed conveniently upon their arrival at the service center via an iPad Express Check-in Application. The Express Check-in Application allows the Service Advisor to access all of the customer’s vehicle information, including the service history and booking reference, with the touch of a button. While work on their vehicle is carried out, customers are connected and updated with real-time SMS messages throughout the various stages of vehicle servicing. With a wait time of 90 minutes or less, they can make the most of their time with the free Wi-Fi provided in the Customer Lounge.

To minimise the effort required to collect their vehicles, customers can simply collect a token from the Integrated Vehicle Delivery Management Kiosk, which immediately notifies the Service Advisor and the entire Workshop Team to ensure speedy delivery through a seamless, end-to-end process. Payments can now be made entirely online through the Enrich Portal, allowing customers to avoid queuing at the cashier desk.

To discover the benefits of Nissan’s Maintenance and Connected Services — the quickest, easiest and most efficient vehicle servicing process in the region — Nissan customers are encouraged to book their servicing appointments now.